Customer Engagement Strategies from the Trenches of Social Gaming
Now that brands have defined and built digital customer experiences, it’s time to think about customer engagement strategies which will…
Now that brands have defined and built digital customer experiences, it’s time to think about customer engagement strategies which will…
Just having a digital 360 profile of a customer will not suffice for the hyper-personalisation that is required in todayʼs competitive landscape.
Customer identity is the highest priority on any list of prerequisites for delivering a data-driven customer experience.
By Kirk Borne
The MIPS model of marketing automation and personalization are essential enablers of marketing success.
By Kirk Borne
Divisive clustering is a valuable analytics approach that enables your marketing campaign to achieve the desired level of personalization and “segment of one”.