The Death of Retail and How Big Data Can Help Revive Them
By David Searle
As digital experiences take over and consumer behavior changes, survival for traditional retail stores hinges on finding a way to compete with…
By David Searle
As digital experiences take over and consumer behavior changes, survival for traditional retail stores hinges on finding a way to compete with…
By Michael Finn
As leading companies look to leverage behavioral data (also known as clickstream data) for their marketing and operations efforts, EDPs will inevitably fall short.
In a constantly shifting digital ecosystem, we need to view data from the perspective of each individual visitor’s experience using a relative window.
By Michael Finn
In order to truly understand your customers and transform your marketing campaigns for optimal conversion, you’ll need to incorporate…
It’s tough to find that one use case that serves as the catalyst for change, and which avoids the trap of overloading your teams with cool, shiny new capabilities. And that’s why it’s time to get cracking with the ‘brilliant basics’. The call centre is one of them.
By David Searle
Your customers are craving personalisation and machine learning does just that, allowing you to respond instantly in the moments which matter the most. Amazon, eBay, Wal-Mart, you name it, are all utilising ML. And if you’re not (that is, if you’re looking at customer data as a static thing), you will quickly lose out.
By Bal Basra
As you may have already realised, your website is one of the most important sources of data when it comes to understanding your customers’ wants, needs, and preferences.
By Jay Marwaha
Despite what you might have read, retail is not dying. Sure, brick-and-mortar retailers today face significant competition from their digital counterparts. But with the right omni-channel strategy, they can outperform online-only stores by providing the best of both worlds.
By Jay Marwaha
Companies are uncovering a data trove with anonymous and behavioral data, which can shed more insight on consumer behavior and intent than demographic data.
By Jay Marwaha
It’s more important than ever for media companies to deliver the most relevant content to each reader.